Terms and Conditions - Claremont Meadows Medical Centre

APPOINTMENTS

Claremont Meadows Medical Centre operates both appointment and walk in system. A standard appointment is usually adequate to deal with most health issues. If you are making an appointment for an insurance or employment medical, procedure or complex/ multiple medical problems, please book a longer
Please ensure a separate appointment is made for each family
Appointments are made at 15 minute intervals so you can normally expect to spend that long with your
Appointment slots are held aside each day for same day urgent reviews, walk-ins or sick
An Online Appointments facility is now available through our website and HotDocs App – claremontmeadowsmedicalcentre.com.au OR www.hotdoc.com.au

WALK-INS

Claremont Meadows Medical Centre welcomes walk-in patients.
We understand that not every visit to doctors can be planned and booked. However, for your benefit and reduce waiting time for patients, we encourage to book your appointment whenever possible so that when you need to see your doctor as walk-in patients, there won’t be a long que too.
When you come in as walk-in patient, you can choose to wait for “specific doctor” or you can see “first available doctor”. We encourage you to choose “first available doctor” to reduce your waiting time.

INFECTION CONTROL POLICY

If you or someone you lives together is unwell and have fever, cough, runny nose, sore throat, shortness of breath, lost of taste or smell, we prefer you do Covid RAT at home and choose “phone consult” to avoid spread of any infectious illness. If you are presenting with those symptoms to the surgery, please make sure you have done RAT first and bring your own mask and follow advice from the receptionist. Your attendants who will sit next to you are mandatory to wear masks at this stage. Our clinic has infection control policy which is kept to make sure every patient, doctor, and staff are safe in our medical centre. We kindly request to respect our staff at all time and follow our infection control policy. We have Zero Tolerance policy to any abusive or aggressive behavior.

REMINDER SYSTEM and CANCELLATION FEES POLICY

The clinic uses recall system for many health issues eg. Pap smear, immunisation reminders. Please advise us if you do not wish to receive reminders.
We know it can be difficult sometimes to remember Our patients are reminded to attend appointments by SMS or phone call within 1-3 days prior to appointment time. If you are unable to attend appointment, please cancel ASAP. If you miss your appointment and unable to inform us to refill your appointment slot within 24hours prior to your appointment with our Specialist or Allied health team, there will be a $50 cancellation fee. If you cancel your appointment with GP within less than 2 hours of your appointment, $20 cancellation fees apply. Fees must be paid as soon as you have received your invoice.

For Our GPs,

DNA – means patient didn’t show up within 30mins of appointment time or decided not to see the doctor she/he booked and request to change another doctor within our practice. Patient didn’t pick up for phone or video consultation within 2hours of appointment time.

Late Cancellation – means patient cancelled his/her appointment within less than 2hours of appointment time

Fees – $ 20 for each and every DNA/late cancellation

For Our Allied Health Professionals/Specialists,

DNA – means patient didn’t show up at the appointment time or patient didn’t pick up for phone or video consultation at the appointment time.

Late Cancellation – means patient cancelled his/her appointment within less than 24 hours of appointment time

Fees – $ 50 for each and every DNA/late cancellation

WAITING TIMES

No one likes to be kept waiting. Our staff and doctor respect this and try to adhere to appointment times. The unpredictable nature of a medical practice means that consultations sometimes last longer than anticipated. We sincerely regret any inconvenience caused to patients when we are behind
Phone appointments are typically called within 2 hours of appointment time. If your doctor is running late and taking longer than 2hours, please feel free to enquiry at Reception about expected call time.
Please feel free to phone our surgery to check whether your appointment will be on time or how long it is running behind.
Please feel free to ask our staff at the time of check-in too.

REPEAT PRESCRIPTIONS

In order to monitor your health and fulfill our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.

SICKNESS CERTIFICATES

A certificate may only be issued after an examination by a doctor, so please make an appointment for this.

RECEIVING RESULTS

It is the policy of this practice to have all patients return for a consultation for their In certain circumstances the nurse will be authorized to give results over the phone. Majority of the times, your result can be too complicated to discuss on the phone. We prefer you book face to face consult to discuss any of your results.

TELEPHONING YOUR DOCTOR & EMAIL ACCESS

We believe almost all problems are best dealt within the consultation. However, you can contact the doctors during surgery opening hours. The receptionist will take a message if the Doctor is in consultations. In the emergency, your call will be put through. Please keep your call brief. Our emails are not encrypted. Please take care of sharing any of your confidential information.

BILLING ARRANGEMENTS

All Medicare eligible consultations with our GPs will be bulk billed here at Claremont Meadows Medical Centre.
Workers compensation accounts will be billed to WorkSafe or your employer when we receive your claim number, however, should liability not be accepted for the injury then the account will be your Please ensure that you have your claim number available. You may have to pay ahead for the account and get paid later by your employer’s insurance till you bring your claim number.
Certain procedures may have an out-of-pocket expense. Your doctor will advise you if there is any out-of-pocket expense.
Please note that the reception staff can help you claim your You will need to bring Medicare card and Debit card to claim your Medicare benefit. Credit Cards are not acceptable.

VACCINES

Patients are encouraged to take advantage of free vaccines made available by the Federal and State Please ask our nursing staff or your doctor for further details.
For those planning travel overseas, we require you to visit your It is strongly advised to visit at least 2 month prior travel time.

AFTER-HOURS CARE AND HOME VISIT

Please remember: – If you have a medical emergency telephone ‘000’ for immediate
Claremont Meadows contract a medical deputising service for after-hours medical care: 13CURE 132873
The afterhours deputising service offers home visits after hours which are classified as:

Mon – Fri: From 6.00pm to 8am | Saturday and Sunday: 2pm-8am

HOME VISITS

Patient can request a general practitioner for a home, nursing home or other visit in their place of residence during or outside of operation hours if the following criteria are met :
The patient must be our regular patient of this practice.
The patient resides in a location that is within 5km radius of the practice.
Where the resident place is safe and reasonable. The practice has correct details for the patient on the file.
The patient has type of illness that necessitates a home visits such as immobile, acutely ill, disability, etc.
Please note that there is standard home visit out-of-pocket fees $350 per visit. The fees subjects to change according to general practitioner and nature of consultation. Please enquire and book at Reception.

INTERPRETER SERVICE

Whatever your preferred language, we can help you organize an interpreter to assist with any language We also arrange interpreters through NABS, National Auslan Interpreter Service, for our deaf patients.
NABS National Auslan Website http://www.nabs.org.au
Claremont Meadows Medical Centre uses the Telephone Interpreter Service 1300 131 450 when We can organize an “over the phone” service or with 48 hours’ notice an “on-site” service. Telephone Interpreting Services website.

MANAGEMENT OF YOUR FILES

Your medical information is confidential; however Claremont Meadows Medical Centre often forwards certain medical information to other medical organizations such as the Immunization Register. This is a normal practice and is only for the benefit of the patient. Information at Claremont Meadows Medical Centre is handled according to the present Privacy Act. Should you require further details, please speak to our friendly staff or Practice Manager.

GAINING REGULAR PATIENT FEEDBACK

We appreciate patient Please speak to your receptionist and/or talk to your doctor if you have any suggestion or complaint.
You can email your suggestion or feedback to our receptionist on cmmc@claremontmeadowsmedicalcentre.com.au.
You can send your suggestion or feedback, directly to our management team, on cmmcmedicalcentre@gmail.com.

PATIENT FEEDBACK SURVEY

We genuinely wish to hear from you. From time to time this practice invites patients to complete questionnaires on their views of the practice and how it could be improved. These surveys are completely confidential and help us to improve our services. We believe that problems are best dealt with through the practice. Indeed, we want to know if you are concerned about any aspect of our service.