Practice Privacy Policy

To download our Practice Privacy Policy

Current as of: 16.02.24


This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.  

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our GPs, allied health professionals, specialists, health care providers and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.  

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).  

What personal information do we collect?

The information we will collect about you includes your:


  • Names, date of birth, addresses, contact details.
  • Medical information including medical history, medications, allergies, adverse events, immunisations,
    social history, family history and risk factors.
  • Medicare number (where available) for identification and claiming purposes.
  • Healthcare identifiers.
  • Health fund details.

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do
so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

Our practice may collect your personal information in several different ways.

1. When you make your first appointment, our practice staff will collect your personal and demographic information via your registration.

2. During the course of providing medical services, we may collect further personal information.

3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment, or communicate with us using social media.

4. In some circumstances, personal information may also be collected from other sources. Often, this is because it is not practical or reasonable to collect it from you directly. This may include information from:


  • Your guardian or responsible person
  • Other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services, and pathology and diagnostic imaging services
  • Your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

When, why, and with whom do we share your personal information?

At times, your personal information may be disclosed in the following instances:

  • With third parties engaged in business operations with our practice, such as accreditation agencies or information technology providers. These parties are obligated to adhere to the Australian Privacy Principles (APPs) and the policies outlined herein.
  • To other healthcare providers involved in your care.
  • When mandated or authorized by law, such as in response to court subpoenas.
  • In circumstances where there is a necessity to mitigate or prevent a serious threat to a patient’s life, health, or safety, or to public health or safety, or when obtaining the patient’s consent is impractical.
  • For the purpose of assisting in locating a missing person.
  • To establish, exercise, or defend an equitable claim.
  • For confidential dispute resolution processes.
  • When statutory requirements dictate the sharing of specific personal information, such as mandatory notifications for certain diseases.
  • Throughout the provision of medical services, including through Electronic Transfer of Prescriptions (eTP) and My Health Record (e.g., via Shared Health Summary, Event Summary).

Access to your information will be restricted to individuals who require it for legitimate purposes. Outside the scope of medical services or as outlined in this policy, our practice will not disclose personal information to any third party without your explicit consent.

Your personal information will not be transmitted outside of Australia unless under exceptional circumstances permitted by law and with your consent.

Our practice will refrain from using your personal information for direct marketing of our goods or services without your express consent. Should you provide consent, you retain the option to opt out of direct marketing communications at any time by notifying our practice in writing.

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms, such as paper records, electronic records, and visual records (including X-rays, CT scans, videos, and photos).

Our practice securely stores all personal information. This includes storing it in password-protected electronic formats, within protected information systems, and in hard copy format within a secured environment.

How can you access and correct your personal information at our practice?

You have the right to request access to and correction of your personal information.

Our practice acknowledges that patients may request access to their medical records. We require you to submit this request in writing, and our practice will respond within 30 days.

We will take reasonable steps to correct your personal information if it is found to be inaccurate or not up to date. Periodically, we may ask you to verify that the personal information held by our practice is correct and current. Additionally, you may request corrections or updates to your information, and such requests should be made in writing to our Practice Manager.

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. If you have any privacy concerns, please express them in writing. We will then make every effort to resolve them in accordance with our resolution procedure. Please submit any complaints to the Practice Manager at: Email Address Icon  or admin team, on

Email Address Icon  or call us on (02) 8607 0970.

Ensure to include your mailing address and contact number. We will respond to your complaint within 30 days.

Alternatively, you may contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to allow us time to respond before they investigate. For further information, please visit or call the OAIC on 1300 363 992.

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. We will notify our patients via email or mailing or SMS if the policy is amended. 


The health information provided on the website is intended as general information only and may not be assumed to be comprehensive or entirely accurate. Patients are advised to consult with their own general practitioner for personalized healthcare advice and should not substitute the general advice provided on the website for medical advice from their doctor.

It is important to note that some doctors affiliated with the practice may have ownership interests in the practice and may derive income from renting rooms to other health professionals or receiving a percentage of service fees. However, all health practitioners are independent contractors of the practice and not its employees. The practice does not have influence over how these practitioners deliver healthcare services.

The advice provided by healthcare professionals is solely their own decision and does not necessarily reflect the views or opinions of the practice owner or management team.